Chilliwack, Canada
8104 Evans Rd
N/A
+16047926700
We have to send out a Huge Chilliwack Animal Safe Haven THANK YOU to WESTECK WINDOWS AND DOORS. We had a broken window that needed repairing. We contacted Westeck Windows and Doors to see if they could help us. Service Manager Michelle arranged to have a new window installed and awesome General Manager Neal graciously donated the window and the installation time. It was installed on Friday and it looks great! Thank you again WESTECK Windows and Doors for your amazing donation of the window and installation time. We really appreciate it!
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Our previous tenants broke two of the locking mechanisms on our Westeck Windows. During the move-out inspection, I discovered the issue but had no clue how to repair it or who to call. I also was short on time, because I have new tenants coming in 4 days, and wanted the job done while the suite was empty, if possible. I called Westeck, and spoke to Dave. I told Dave what I thought was the issue, and he committed to getting the job done in the short time frame I had. I got a phone call from Dave minutes after our first conversation. He had arranged for a technician to come the same day (today), and he asked me to send him photos so that the technician could come prepared to do the work with the parts needed for the job. The technician arrived and was courteous, capable, and quick. He diagnosed the issue and replaced hardware, and reset the first window, and replaced hardware on the second. By the time the technician left, I had gone from having no clue how to fix a problem, to problem solved in 2.5 hours. I could not have been happier with the job well done, and it feels like a weight off my shoulders knowing that there are locking windows throughout the suite again, and fully closing windows that will keep heat indoors in wintertime. Safety & Warmth. And a happy customer. Thanks so much for all your help Dave!
As a first-time window buyer, I was very impressed with the expertise, selection, and professional guidance from Westeck Windows and Doors. My consultant listened very well and offered expert advice for how I could best achieve the look and function I wanted from my new windows. The variety of product selection was excellent, and Westeck was able to mix-and-match from adjacent product lines to suit even my tricky, awkward-sized bathroom window. Price was also competitive! (I received 4 different vendor quotes in my window-buying search, and Westeck was the winner). My new windows look great and insulate well, and they're so smooth to open and close. So glad I went with them!
My review is for my experience with a warranty issue. My bathroom window seal broke somehow, making the window foggy in between the glass panes. I set up an appointment online, was contacted promptly by email by the Service Administrator to set up a time. I was given an appointment to fit my schedule in about 10 days from my initial contact. I was glad this could be done sooner than later! The crew that showed up was prompt, both guys were polite and professional, and my install was done quickly and pain free. There were no issues! I was extremely happy with the whole process. Dealing with their Service department was a pleasure. Westeck windows are nice, high quality windows, and the warranty process for me was great!
We love our new windows and our patio doors, and countertop MultiSlide. We were able to choose the black frame color with our designer. The quality of the products and service are second to none.
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